Understand your customers without joining hundreds of calls
Powered by GPT-4, Zelta gives product teams actionable customer insights derived from Gong call transcripts, support chats and survey data.
Use Cases
Listen to your customers more closely than ever before, forget the anxiety of missed opportunities, and surface key insights for roadmap planning
Smart Discussion Tracking
Move beyond keywords. With Smart Tags, our AI comprehensively understands conversation sentiment, enabling true comparisons of the accounts discussing specific topics at scale.
Detailed Feedback Reports
Supercharged Search allows you to generate detailed reports on any trend or topic, which can then be shared across decision makers.
Competitor Analysis
Identify strengths and weaknesses of your competitors, in the words of your customers. Segment particular speakers, like “closed-lost prospects”, with filters pulled straight from your CRM.
All the ways to get data into Zelta
Leverage your existing customer data sources such as call transcripts and tickets, pulling directly from platforms like Gong, Zoom, Fireflies, Google Drive, Intercom and more.
Our commitment to your privacy
Always Encrypted
We store all user information on AWS servers and use SSL to encrypt data during transit and 256-bit AES encryption at rest
Endpoint Detection & Response
(EDR) Zelta has implemented and will maintain appropriate measures to protect your data against destruction, loss, or unauthorized access.
Automated Monitoring & Logging
Zelta employs Agency to continuously monitor all security systems, maintain forensic logs, and manage incident response.
Penetration Tested
Zelta has passed penetration testing from our security auditor, Agency, and will continue to be tested regularly.
Testimonials
Sales and product were always butting heads over what should be built. Zelta allows us to capture what every customer is saying and use it to drive our weekly roadmap meetings.
Keeping our engineering and product teams close to the customer has been one of our biggest challenges post-series B. We're excited to use Zelta's AI-powered platform to make customer feedback and pain points more easily accessible outside of the sales org as we scale
I’ve been looking for a platform like Zelta for a long time. Zelta’s AI-powered platform automates the painful manual theme detection and gives the team a head start on insights. Zelta is a step change in product operations.
Within a few minutes of using Zelta I saw connections between multiple customer calls I hadn't before. The simple interface makes our customer conversations more accessible and browsable. Zelta shortens the line from data to insight
